Global Sense Inc. Return and Refund Policy:
We appreciate your choice of Global Sense. Our commitment is to deliver products that elevate your experience. While we aim for your utmost satisfaction, we understand that circumstances might lead to product returns. In such cases, we invite you to familiarize yourself with our Return and Refund Policy. This policy serves as a guideline to ensure a transparent and straightforward process should you need to initiate a return. Our goal is to address any concerns you may have promptly and efficiently. Your satisfaction remains our priority, and we strive to make the return process as seamless as possible. Thank you for entrusting Global Sense with your experience-enhancing products, and rest assured, we are here to assist you with any aspect of our Return and Refund Policy. Your trust is invaluable, and we look forward to continuing to meet your expectations.
1. Returns
We accept returns within 14 days of the original purchase date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
2. Non-Eligibility for Returns
We do not accept returns for products that are:
– Physically damaged.
– Scratched.
– Broken.
3. Return Process
To initiate a return, please follow these steps:
– Contact our customer support at info@globalsense.ai within 14 days of the purchase date to inform us of your intent to return.
– Provide proof of purchase and a clear description of the reason for the return.
– If your return is approved, you will receive instructions on how and where to send the product.
4. Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will initiate a refund to your original method of payment. Please note that the original shipping charges are non-refundable.
5. Shipping Costs
You will be responsible for paying your shipping costs for returning the item. Shipping costs are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@globalsense.ai so that we can address the issue promptly. We may request supporting documentation, such as photographs, to assess the damage or defect.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@globalsense.ai.
By purchasing from Global Sense, you agree to and acknowledge this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.